Understanding user-centred design workshop

Stu Church from Pure Usability ran a full day workshop talking and demonstrating the benefits of a user-centred approach to JISC funded projects. Here are my notes:

  • Project issues include the need to address user-centred design for searching, showing resources and supporting user-contributions to collections.
  • A user-centred process is the key to success and can be applied at all stages of a project (never too late to start!)
  • Benefits include improved credibility, reputation, visits and user happiness
  • ISO 9241-210 – Human-centred design for for interactive systems
  • Key elements include user goals & needs, user research and evaluation
  • Start with your business goals and then see what you can do to make the user experience as great as it can be
  • Have a snappy sentence that you can always refer to about the ‘UX vision’, a great recent example from Mark Boulton ‘A make new mantra: A statement of design intent‘ which for CERN is to “create wonder”
  • Identify user requirements and user stories
  • Rapidly design, prototype an refine
  • Evaluate to get insights and measure performance
  • You can do loads yourself without a professional to get quite far – then get pro’s for the harder pinch-points
  • So what are you waiting for?!

 

 

 

 

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