A principle to live by.
Introducing The Citizens’ Jury
Museums have been run successfully for over 100 years. However even museums need to move with the times. Being more useful to more people is a phase I say a lot here at BMT. One of my core principles is placing “user needs” at the heart of what we do.
In addition to the typical methods of asking existing visitors what they need from us we are experimenting with a Citizen Jury throughout the second half of 2024.
We have written about how The Citizens’ Jury works on our website.
In short the Citizens’ Jury are 25-30 representive people chosen from a lottery of 5000 people across the City. They will will deliberate our initial question:
“What does Birmingham need and want from its museums, now and in the future; and what should Birmingham Museums Trust do to make these things happen?”
Special thanks to NLHF for funding this activity.
Art Funds 2024 Directors research
Important reading at a critical time.
Using Basecamp to communicate across the organisation
I get asked from time to time how we work across nine with people scattered across the world at any given time (hey I’m writing this over the Atlantic).
Here at BMT we use a tool called Basecamp to support our communication. It is a tried and trusted tool used by thousands of people. We use it because effective communication is critical yet very hard to do at scale. We use it for both internal communication and working with partners on our products and services.
You can read about it’s tools etc on their website so I won’t repeat it here. In short the reason we don’t just use email like everyone else is because email across 150+ people is asking for trouble. Instead we choose a different path.
Basecamp is purely for communicating.
We need to share announcements, proposals, decisions and such like to group’s or globally across our organisation via our HQ group which every person is part of. Using Basecamp makes it the go to place for this.
Over time Basecamp becomes a form of corporate memory. When did we decide X? Answer check Basecamp. Why did we decide Y? Answer check Basecamp. People may leave but their comments remain. Clever huh.
Doing effective meetings is difficult and time consuming. Often times people just want to know the outcome. Share your proposal to a group(s) and get their feedback. To make it sweeter, get their feedback or approval when they are ready. Why wait for a meeting in two weeks when you can make it a simple proposal and get approval. One of our strategic aims is to support working anywhere at any time and this underpins our ability to do so.
Get it on your desktop or mobile if you choose.
We can make as many groups as we need and share with external partners.
Does Basecamp work well? Yes very much so.
However getting us all to use it effectively is a game of patience!
If I had to pick the biggest gripe people have with the tool it is confusion around managing notifications. When you normally post a message by default the setting notifies everyone in the group. It is easy to change but isn’t a behaviour most use/understand is possible.
My personal experience too is that writing with clarity is the key and that’s a skill most of us need to continually hone.
How’s it going in Birmingham?
Every biography of a successful person has that line, “And then, things took a turn for the worse.”
We need to talk about Class
https://www.berghahnjournals.com/view/journals/museum-worlds/11/1/armw110105.xml by Serena Iervolino and Domenico Sergi
BMW i7 forwardism
A car advert using Salvatore Dali reference
Got a desk?
I propose that “we” make available our internal hotdesk spaces for others within the sector. We advertise where/when/how and make every effort to reduce the friction to make mi casa es su casa. The results could be to foster new connections, reduce isolation, help each other out and start to make the future of work a reality.
I want to… book a temporary space to work at for a few hours or a whole day at a time at a relateable organisation such as a museum.
So that… I don’t have to work alone at home all the time or because I happen to be out of town.
As a… regular traveler across the UK
When… i happen to be in another town or city with the need to work
Because… I can’t afford to hire a private co-working space or hover in a noisy high street cafe (at least not most of the time).
A boiler plate set of terms and conditions to cover fire evac, desktop workstation assessment and shared values to abide by would keep everyone happy. Oh and let’s have an agreed wifi host name and password.
The “we” above can be any organsiation so that we scale up a network that could be anywhere in the world.
I am part of an action research project with Culture24 looking to how we use the opportunities of hybrid for good purposes. Birmingham will be the first flag of hopefully many.
See you in Birmingham?
Tom Seymour writes about our mass participation
Read it over at the arts newspaper. Looking forward to bringing back classics and new work together in 2024.
The trust battery for a CEO
In my career to date I have always had a slight (common?) distrust of those higher up in the organisation. Trust on a personal level is gained through interactions, Rarely do most people in a workforce get to know the boss. I have heard all sorts of rumours of things that I am alleged to have said that I didn’t. Or someone will have second-guessed something I did and assumed a different thing. Our worldviews may be different and the sum of “assuming or guessing” can make gaining high levels of trust a problem.
Knowing this has made me really think how I can reduce this problem. When I started 16 months ago I regularly shared a slide which showed a graphic of a battery that was half charged with 2 of 4 bars. Enter the Trust battery. Tobi Lütke who is Shopify CEO has talked about the concept that when you start a new role people probably trust you about 50%. With each interaction you either charge or discharge the trust battery.
So over a year into my role I recently had a moment where someone really took a leap to trust me. Yah. But that being said mostly people I feel are at 50%. One of my objectives this year is to see if I can get more people in the higher side of the battery than the lower side.
How?
By doing what I say i’ll do and showing through actions and transparency. Doing but then not sharing is def one piece of the puzzle as unless folk see/hear actions they can be left unsure and that battery fails just a drop more.