At home we get our milk delivered every Saturday by a local farm. To make it last we freeze two of the three 4ltr bottles. In theory that means we have the current bottle, one fresh bottle To ensure we have enough milk we have to estimate the best time to take the milk out of the freezer and allow 24hrs to defrost. Get it wrong and we have to try to speed defrost the milk with the kettle. Although this works sometimes, it usually makes a mess and tastes weak. The urgency of poor planning leads to a poor outcome.
Finding the balance took a bit of effort but pays off. The same applies to our use of resources in the workplace.
In my career to date I have always had a slight (common?) distrust of those higher up in the organisation. Trust on a personal level is gained through interactions, Rarely do most people in a workforce get to know the boss. I have heard all sorts of rumours of things that I am alleged to have said that I didn’t. Or someone will have second-guessed something I did and assumed a different thing. Our worldviews may be different and the sum of “assuming or guessing” can make gaining high levels of trust a problem.
Knowing this has made me really think how I can reduce this problem. When I started 16 months ago I regularly shared a slide which showed a graphic of a battery that was half charged with 2 of 4 bars. Enter the Trust battery. Tobi Lütke who is Shopify CEO has talked about the concept that when you start a new role people probably trust you about 50%. With each interaction you either charge or discharge the trust battery.
So over a year into my role I recently had a moment where someone really took a leap to trust me. Yah. But that being said mostly people I feel are at 50%. One of my objectives this year is to see if I can get more people in the higher side of the battery than the lower side.
By doing what I say i’ll do and showing through actions and transparency. Doing but then not sharing is def one piece of the puzzle as unless folk see/hear actions they can be left unsure and that battery fails just a drop more.