My first week as CEO

On Monday 16th November 2020 at 9am (or was it the stroke of midnight?) I started alongside Sara Wajid as part-time CEO at Birmingham Museums Trust. Sara and I are a job share who will both be working three days a week. We have a grand plan which I’ll talk about in the near future. For now I wanted to summarise my opening week, in part for myself but also to help communicate what a CEO does in these critical early days for others.

At the time of starting this role England is half way through a national lockdown and everyone who can work at home must work at home. So the context of my starting is during an international health emergency which also means remote working is our default for now.

Fortunately I love remote working and have plenty of tools to make the transition smooth for me. I’ve long said that I’m really a permanent remote worker due to the nature of my two previous roles, which included regularly working across the UK or locally with teams distributed around the city, I see myself as a remote worker even when I technically have “an office I’m based at”. Thinking back over the past 5 years I can’t ever recall being at my desk for more than a few hours at a time. Don’t get me confused though, I very much think work happens in our buildings but just not the kind many assume. A busy workplace isn’t the place I get my deep work done. Too many interruptions from well meaning people. The same is true of online tools that mimic the workplace with their beeps and notifications stealing time.

I had the foresight to collect my laptop during my last informal visit to see Birmingham Museum & Art Gallery at the beginning of October so at 9am I was good to go.

I like to work in roughly 6 week cycles which is conveniently 16th November to 24th December. This period of time is just short enough to gain momentum but not too unwieldy. Whilst we’re remote working Sara and I will work one full day each and every morning. Coupled with our internal use of technology we expect this to give us the right initial balance. If there is something unmovable in the afternoon we can easily swap.

I want to use this first cycle to get up to speed by learning as much as possible about the priorities, internal culture, systems and skills across BMT. In short I will be reading, listening and asking “why” lots . To this end, in the first week I’ve done 11 1:1s with team managers asking the same three questions (what’s good about BMT? if you were a trustee what one change would you make? What are the attributes of the best line manager you’ve had?) and on day one we held an all-staff online hello event for just over 100 staff. Furlough permitting I want to meet every member of staff 1:1 in the first 30-60 days. I had my first audit and finance committee which was no light read at over 100 pages!

I also want to form alliances as connection is fundamental so I have a long list of people to introduce myself too. I was pleased to meet the Council’s main contacts with the trust in an hour’s rapid fire session.

I mostly use trello for collecting ideas and I can see my private “thoughts on” has collected over 50 items already. I introduced a simple kanban trello board to the leadership team on day 1 that we’ll use for reviewing options and decisions which will be open for all staff to see as part of us being transparent. The beauty of this approach is that Sara and I can contribute in our own time so that all options can be considered without the need for real-time meeting in most cases. Talking of internal communication tools, I really want to introduce Basecamp but week 1 seemed too quick so I’ll take a little bit of time in the cycle to stretch my thoughts on the matter. The aim is to design out remote working with intent for the long-term so then it won’t matter when or where the team is. More on this in 2021.

I also squeezed in recording my talk for the Change for Good seminar about decision science and gave advice to a Scottish based organisation about making money online.

My summary of week one is that the team are clearly passionate and despite furlough, lockdown and difficult recent times with redundancies everyone is eager to make BMT work for its users.

I look forward to the weeks ahead.

3 Replies to “My first week as CEO”

  1. Sounds good Zak. Hope you have a positive first cycle between now and Xmas. Challenging times for everyone, butt if anyone is up for the challenge it is you. Best of luck. Phil

  2. Brilliant to hear that your first week went so well Zak! Will be really interested to hear what these overall impressions are distilled into over the next 6 weeks…

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