Accepting mistakes

During a recent interview I asked the hopeful job seekers across the table from me “Can you tell me about a time you’ve failed?”

The reason that I asked wasn’t to make them squirm, although they did, but to better understand how the individual views making mistakes along the road to success. 37signals say that failure is overrated and I’m inclined to agree in principle. All the cool kids say “fail fast” which is fine when nowt is at risk. I don’t want to fail giving our visitor a highly satisfying visit. I don’t want to fail to meet my income target (Over £1M) and lose staff as a result. BUT me and the rest of the team WILL make a ton of small mistakes. Making mistakes is not the same as failing. We need to have a goal in sight and get there, but I’m sure that by accepting and adapting after a mistake WILL make getting to our goals a reality. Fear of making a mistake will lead to failure.

A few recent mistakes I’ve made:

  • Ordered 200 bespoke mugs too quickly and now I have 162 still unsold
    Assumed Shopify saying it works offline without testing in detail which means the till drawer won’t open if we lose connection…
  • I didn’t include staffing recharges in my monthly budget forecast

How would you have answered?

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